Hopefully some of the following answers will help you with questions you may have about digitizing your photos with Mom’s Photo Service. Please read these FAQ’s and reach out to Christine using the contact form below with any questions you may have.

What format are the photos scanned at?

Scanned photos are saved as JPEG files (.jpg). Specifically, the files are saved as 24-bit RGB color and the compression quality is set to best. Scans are 300 dpi. If you require a lower or higher dpi for your images, then me know.

Can I make or print a photo from the files you provide?

Yes, you can upload your photos to websites like Walgreens or Kinney Drug and order prints that can be picked up there. You can also bring your flash drive to stores with a kiosk. Use them for photo albums, framing, scrap books, social media, newsletters, printing on mugs, etc.

What do you save the images to?

I prefer using a USB Flash Drive. For small batch orders, I can use a CD. I can also provide a DVD as backup (cannot be erased by mistake) for an added fee. If you have a preference, just let me know. If you need additional copies, then I can add more to your order for a small fee.

What size are the final image files?

The file size of the scanned images depends on the size of the original photos. For a standard 4 x 6 inch print at 600 dpi the average file size is 600 KB.

Can I provide my own flash drive?

I prefer that you don’t. I’m not charging some crazy mark-up price for flash drives (like other places). I am using new, high quality thumb drives that I trust and it doesn’t cost much.

Can I talk with you about my project?

Absolutely! I would love to hear about what you’re doing and I’ll offer any advice you might want.

What kind of quality can I expect if I order prints from the store?

If images are scanned at 300 dpi, the quality is good to very good for similar-sized prints. If scanned above 300 dpi, the quality is much better. The chart below provides an estimate of print quality when printed or enlarged.

 Original Photo Size3×5 Print4×6 Print5×7 Print8×10 Print11×14 Print
2 x 2.5GoodFairxxx
3 x 3GoodFairxxx
3.5 x 5Very GoodVery GoodOkayxx
4 x 6Very GoodVery GoodGoodOkayx
5 x 7Very GoodVery GoodVery GoodOkayx
8 x 10Very GoodVery GoodVery GoodVery GoodGood

Can’t I just scan my photos myself at home?

Sure!  If you were to scan just 500 4×6 photos yourself on your flatbed scanner, it would take between 3 and 5 minutes per photo. That’s as much as 41 hours of scanning! 1000 photos would take 82 hours and if you have a big collection of 10000 photos, then we’re talking  820 hours. If you scanned for an hour each day, it would take you over 2 years to do it. Scan for 2 hours a week and you’re looking at over 7 years!

Do you make prints?

No, but you can order them from a store like Walgreens for about 10-cents a print. Just upload them from the disc or drive I give you.

Do you offer photo restoration services?

No. If an image has a crease or mark, it will appear in the scanned version as well.

Do you offer photo enhancement?

I can correct the effects of dye fade, and enhance color balance, contrast and brightness on select photos.  If you have a few photos or slides that you know could use manual enhancing, set them aside and let me know. If you want me to use my discretion if I see a poor quality image go through, then let me know and I’ll try to catch it.  If you would like all of the photos to be automatically enhanced (by the software), then I can do that. It will increase the cost somewhat because you will have 2 versions of every photo (original & enhanced), which takes more time and may require more storage (discs or thumb drives).

Do you make sure all the images are oriented the same way?

No. Photos are scanned facing the same direction (landscape). You will have to rotate them yourself if you’re making a slide show or importing them into a document. The only exception is for my Milestone Bundle because I manually set it up to make slide shows for a party or event.

Can you scan photos in a photo album?

If you cannot remove photos from a photo album because they are stuck, then let me know. I can scan photos directly from the album. If you want an entire album scanned, then I can do it for an additional fee due to the extensive time it takes. If you have photo albums with photos that can easily be removed (ie: slide in/out), but can’t do it yourself, I can do it for an added fee due to the extra time it takes.

Can you scan documents?

Yes, I can scan documents up to 8×11-inches. The cost is 12-cent per page up to 1000. 10-cents per page for 1000 or more. Pages must be organized in the order you want them scanned. If pages to be scanned are too fragile to be feed-scanned, and require flatbed scanning instead, the cost per page increases. Please contact me with any questions.

What if something happens to my photos or slides or they get lost?

I handle your items with extreme care and respect. If you are mailing photos or materials to me, then I prefer USPS 2-Day Priority Mail to insure safety and also because our PO Box is in a climate-controlled environment. That being said, please read my website use terms and conditions and especially my service disclaimer because providing and mailing materials is at-your-own-risk.

Questions? Please let me know using this form.